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I went in Books-a-million in Winchester, Va today at 2:25pm because my daughter got a book for her birthday that she already has. I went in the store just to exchange it for another book in the series. I wasn't trying to get cash back or store credit or anything. I...
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1.0
#1066726
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Purchased a gift card (on-line) on June 10, 2017. Gift card was mailed from Florence, AL to Oakland, TN. Could make the drive there in one day. We were going to give gift card to niece for her birthday on June 16th. No card that day. Spoke twice with rep on Chat and...
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3.0
I didn't like
  • Shipping - lack thereof - and customer service
#1065487
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I just happened to be looking through my bank transactions for some reason today which I never do but I am glad I did. I made a purchase in the Hattiesburg Ms store two or three months ago. I am always bombarded with the rip off magazine scam question which I say NO...
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I liked
  • Not applicable
I didn't like
  • Not applicable
#1058400
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Danielle Steel Hardcover Books Review

Books A Million
#1034058
Wanted pre-order canceĺed and it was still on my online account.
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Short Review on April 01, 2017

Books A Million
#1028646
I will never go back to ur store i went to decatur al store emtpy guy sit in floor *** him
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Books A Million Shipping Service Review

Books A Million
#956945
DO NOT SHOP HERE. THEY WILL JUST KEEP YOUR MONEY!!!!! I placed an order that was supposed to be shipped by today, it still isn't shipped and the order will not get here in time. The item is non refundable, and so they're telling me I can't cancel it, can't return it, and can't get my money back. STAY AWAY!! Stick to Amazon
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Books A Million Subscription Review

Books A Million
#926861
1.0
Selling magazine subscriptions to minors!!! Auto debit on a teen account. Extremely unethical business practice!
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Placing an order for a single book should not be an issue with today's global market. Unfortunately, that is the case with BAM for Ever.Single.Order we have placed. Earlier issues were centered around the length time between placing the order and receiving it, but now...
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1.4
I didn't like
  • Customer unservice
#1054024
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They have some interesting merchandise, but everything is overpriced. I purchased a membership online to get a discount on several hard-to-find items. Two months later, my order was cancelled since those items apparently weren't in-stock as they had claimed. When I...
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#1048478
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Company policy encourages identity theft. I am not goimg to give my card to an associate over and over. I made a return which I thought could have been handled as an exchange, but they made it way more complicated. Then the associate gloated about how irritated she had...
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3.9
#1040375
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My first and only experience was horrible. I heard, what i assume was a manager, talking to coworkers offensively. He was putting more than one employee down. There wasn't a lot of patrons, but he was loud with his insults. I initially thought maybe he was joking, but...
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2.4
#1037022
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I ordered String Theory about a week before Christmas and their website said "in stock. will take an extra week for delivery." That sounded good. Fast forward two weeks and it still hadn't shipped. After several attempts to contact Customer Support (it was like...
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1.0
#995975
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It was terrible. I bought a book and then noticed they didn't take the 20 percent off. On the sticker it advertised the discount. I went back to almost empty store and asked for the discount. A very rude lady called the manager over and he acted like he was returning...
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#988373
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Terrible company. Worst customer service. Good luck getting anyone in the company to even be able to find an email complaint much less to help. Treated horribly at a BAM location and could not seem to find anyone in the company that cared. And the discount prices with...
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1.0
#987493
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