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2.1 Based on 38 reviews
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  • Customers like
    • Great customer service 2
    • Renewal explained on reciept 1
    • Working there with my staff and manager 1
  • Customers don't like
    • Service 4
    • Customer unservice 4
    • Unauthorized renewal 3
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DO NOT SHOP HERE. THEY WILL JUST KEEP YOUR MONEY!!!!! I placed an order that was supposed to be shipped by today, it still isn't shipped and the order will not get here in time. The item is non refundable, and so they're telling me I can't cancel it, can't return it, and can't get my money back. STAY AWAY!! Stick to Amazon

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I am a member of the Books-A-Million Millionaire's Club. On November 11th I bought approximately a $120 worth of books from the books of million in York Pennsylvania. On November 14th I received a coupon in the mail for 20% off my purchase, that had expired. It was good for the weekend of the 12th and 13th. I called the store explained the situation to the manager and an employee and told them that my coupon arrived after the date that it was... Read more

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The millionaire membership is a joke. I will be cancelling it before the year is up. I came to the store to buy for my adopted family for Christmas it was 20% off for all members and I had coupons for being a member one being spend 100 get 25$ off. Well sad for my adopted child who almost got a complete set and airplane of paw patrol toys they would not let me use my coupon because of the 20% off. I am really un happy with BAM right now. The... Read more

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Do not allow yourself to be pressure sold into Books a Million's Millionaire's Club card as it is a big rip-off! I am sure the sales people get some type of commission for selling these and they are worthless. Our local store never has the books we are looking for and if we have to order it takes weeks. In-store purchases get you 10% off so you need to buy $250 worth of product to break even with the card. The membership also allows you to use... Read more

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BAM took my order for an item and then cancelled my order after 4 days . I could have order the hatchimal elsewhere but now they are out of stock . Thanks BAM for screwing my child out of a Christmas present. They offered nothing to make up for there *** poor ordering system . Dont order from these crooks Read more

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Every time I go to books a million at the register your cashiers do not take No for an answer.You should not push people to take the discount card. Everytime I go in there this happens.I would shop more in your store if it was not for that.It is terrible that your store in Biloxi ms. does that. Read more

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Books A Million took entirely too long with my order because they had to order it from the publisher. Why can't you just readily keep a product in stock and not put it up for you to buy when you don't even have it. I do not recommend Books A Million, primarily because of their incompetence and failure to meet the needs of their customers. They even cancelled my order because I was angry with their failure to properly attend to my needs as an... Read more

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Selling magazine subscriptions to minors!!! Auto debit on a teen account. Extremely unethical business practice!

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To Customer Service: The Leesburg, VA Books A Million location is far too small for the traffic and inventory. But you have one outstanding employee who should receive commendation and a bonus for her hard work. Left alone for a couple of weeks due to circumstances, she carried all the load herself with no help, and did beautifully. She has been with BAM for some time, needs to be promoted, is always courteous over the phone, and is always there... Read more

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BAM renewed my book club membership for $25 without my authorization. They're refunding the charge, but I have to wait 1-3 days for the refund money to hit my bank account. Why is that? They certainly leapt to remove the money -- why is there a delay in getting it back to me? In the interim I'll get an overdraft since payday isn't until Wednesday and funds were very low. Thanks for nothing, BAM. The book club membership was a total waste of... Read more

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