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They have some interesting merchandise, but everything is overpriced. I purchased a membership online to get a discount on several hard-to-find items. Two months later, my order was cancelled since those items apparently weren't in-stock as they had claimed. When I...
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#1048478
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Company policy encourages identity theft. I am not goimg to give my card to an associate over and over. I made a return which I thought could have been handled as an exchange, but they made it way more complicated. Then the associate gloated about how irritated she had...
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3.9
#1040375
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My first and only experience was horrible. I heard, what i assume was a manager, talking to coworkers offensively. He was putting more than one employee down. There wasn't a lot of patrons, but he was loud with his insults. I initially thought maybe he was joking, but...
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2.4
#1037022
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Danielle Steel Hardcover Books Review

Books A Million
#1034058
Wanted pre-order canceĺed and it was still on my online account.
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Short Review for April 01, 2017, Other

Books A Million
#1028646
I will never go back to ur store i went to decatur al store emtpy guy sit in floor *** him
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Books A Million Shipping Service Review

Books A Million
#956945
DO NOT SHOP HERE. THEY WILL JUST KEEP YOUR MONEY!!!!! I placed an order that was supposed to be shipped by today, it still isn't shipped and the order will not get here in time. The item is non refundable, and so they're telling me I can't cancel it, can't return it, and can't get my money back. STAY AWAY!! Stick to Amazon
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Books A Million Subscription Review

Books A Million
#926861
1.0
Selling magazine subscriptions to minors!!! Auto debit on a teen account. Extremely unethical business practice!
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I ordered String Theory about a week before Christmas and their website said "in stock. will take an extra week for delivery." That sounded good. Fast forward two weeks and it still hadn't shipped. After several attempts to contact Customer Support (it was like...
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1.0
#995975
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It was terrible. I bought a book and then noticed they didn't take the 20 percent off. On the sticker it advertised the discount. I went back to almost empty store and asked for the discount. A very rude lady called the manager over and he acted like he was returning...
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#988373
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Terrible company. Worst customer service. Good luck getting anyone in the company to even be able to find an email complaint much less to help. Treated horribly at a BAM location and could not seem to find anyone in the company that cared. And the discount prices with...
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1.0
#987493
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This has got to be one of the shadiest businesses I have ever tried to purchase from. You look up a book, check online to see if they have it in the store, see that it is $19.99 and the store has it. Once you get to the store the book is $30.00 -- that is $10 higher...
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Anonymous
Anonymous

I wouldn't even mind paying a few more bucks for the product IF the customer service was good or if they at least cared. I'm going to build signs and tell everyone I know how ...

1.0
Product
#985496
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I placed an online order on Dec. 9, I recieved it on Dec. 19, guess what? Yep did not receive the items I ordered, instead I recieved children's books!! Contacted customer service and they said they would rush ship me out my original order of 2 audio books. Dec. 22, no...
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2.4
Product
I didn't like
  • Poor shipping procecures
  • Poor customer service
#978027
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BAM charged our bank account twice for $25 each, stating a membership renewal. Let me restate. An UNWANTED membership renewal. They asked if we wanted to renew at the store & we said no. We got no notices of renewal by e-mail, phone, nothing. So now, in December, our...
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Anonymous
Anonymous

This exact thing just happened to me. An unwanted renewal and charged my account twice on a Sunday.

#975662
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I enjoy your new location at Conway, but you people really need to reconsider the sales pressure at the checkout counters. If a person says they don't want to join you need to respect it and complete the transaction without badgering the customer as if he were on a...
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Anonymous
Tapioca

If you'd pay good money for a peaceful transaction...then you should seriously invest that money in a BAM membership card! Did you know you save 10% your entire in-store purch...

3.4
#973289
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