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Books A Million - Terrible customer service

1.9
Details
Two lines formed on the penny per page day. one of which had twice as many cashiers making one line take hours while another was hand as long. Rather than recognize the inequality. The management did nothing to alleviate the wait time. The total disregard for the patrons has made me realize I'll never come back to this store.
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Review
#1318956 Review #1318956 is a subjective opinion of poster.
1.0
Details
I wish I had looked up company reviews before trying to purchase a book through them, but it was a time-sensitive purchase. I ordered a review book and a week later, I received the wrong book. I ordered a nursing certification book, and they sent me a English book. I...
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Review
#1296831 Review #1296831 is a subjective opinion of poster.
Service
Books A Million Customer Care

Books A Million - Took money from my account

Today i noticed 25 dollars deducted.plz return it i am not a member if booksamillion ***
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Review
#1294417 Review #1294417 is a subjective opinion of poster.

Books A Million in Grapevine, Texas - Deplorable on-line ordering service, and mishandling of my p

1.0
Details
I ordered a couple months ago thru these dirt bags, and was finally given a tracking number to find that my purchase had never even left their warehouse today. Hoping to see my money back very soon, or I'll be reporting them for fraud. Screw this company... Go anywhere else is my advice.
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Review
#1293675 Review #1293675 is a subjective opinion of poster.
I was in BAM on Tuesday, I picked out my book and went to the front cashier. I preceded to use my Card to pay, to be informed that the Credit function was not working. He told me to try several times , it would not work. So he said I had three choices, do the card...
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Review
#1262814 Review #1262814 is a subjective opinion of poster.
Product
Book
Reason of review
Problems with payment
Preferred solution
fix your payment machines
2.7
Details
Clerk pestered me into accepting 3 "free" magazine subscriptions with no commitment as part of their customer appreciation. I finally agreed to it in order to get out of there and found out later that they bill you if you don't call and cancel before the "free" period...
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Review
#1252329 Review #1252329 is a subjective opinion of poster.
Product
Books A Million Subscription
Cons
  • Pressure from the clerk to order magazine subscriptions
Reason of review
Poor customer service

Books A Million - Cancel membership that just autorenewed

I wasn’t informed that they charge 2500 for a discount card and would like to cancel it and get my money back I haven’t use this card at all
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Review
#1251264 Review #1251264 is a subjective opinion of poster.
Reason of review
Problems with payment
2.0
Details
went into local books a million 2 nights ago close to closing to grab a quick birthday present and overheard a crazy store manager yelling and swearing to employees about customers Employees seemed embarressd and miserable who can blame them with such a loony boss....
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Review
#1249235 Review #1249235 is a subjective opinion of poster.
Service
Books A Million Manager
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Store manager
3.0
Details
I am so upset with Books-A-Million.......I will never call them that name again...... now I call them "Crooks-a-million" .........My lovely granddaughter has a new business and they gave her an order for $42,000.00 worth of her products.......At the end of 80 days she...
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Review
#1240499 Review #1240499 is a subjective opinion of poster.
Reason of review
just upset,
1.9
Details
Books A Million - Inappropriate materials displayed at front entrance
Books A Million - Inappropriate materials displayed at front entrance
Books A Million - Inappropriate materials displayed at front entrance
In a day and age where consumers can shop online cheaper than in your store my latest experience has me resorting to that from now on. As I walked in the entrance in New Bern, NC store with my children, the very first stand had a display from top to bottom with titles...
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1 comment
Anonymous
#1468100

Her entire point is void. What year is this?

2018 so are you seriously going to content that the picture in your comment was "offensive"? That somehow a picture of a "glamour model" warped you precious children's minds? There is nothing adult or offensive about the above book image. Personally I have two small *** age boys.

And frankly (and please get ready I may use a big scary adult word) Sex and Sexuality simply has not registered yet. There body still lacks the necessary hormones to induce thoughts of sexual attraction and reproductions. Does Books-A-Million sells books on Puberty and Natural Child Development? Perhaps you should read a few.Those children see noting inappropriate with the above image, YOU however do.

Sorry it's your "dirty mind" that took offense...So how did you respond in front of the children?

Did you behave like an adult, and just "played it off" like a non issue thus bringing no negative attention to the book? Thus negating the building of a negative perception to "dirty sex things" for life?Or did you chose the less intelligent approach, and "flip the *** out" covering the poor children's eyes and making a scene like some type if "super conservative, god warrior zealot"?Your actions not your words dictate future development in your child...

Review
#1237431 Review #1237431 is a subjective opinion of poster.
Product
Books A Million Facility