My kid had a People Magazine subscription foisted on her at Books-a-Million even though she is a minor who is clueless about scams like that. A company called Synapse Group Inc handles BaM subscriptions, and I spent a torturous 15 minutes canceling it using their automated system.
My kid continued to get issues and we later discovered she had been charged about $80 for "continuing" the subscription a few days after I canceled it. I spent an equally torturous 15 minutes on the phone with Synapse Inc's live customer service department, arguing with somebody I could barely understand who offered a $24 refund. After some time back and forth they agreed to a full refund, but I somehow doubt my daughter will ever see it.
I have been offered magazine subscriptions from Books a Million numerous times myself (I have always refused), and at no point have I ever been told how difficult it is to cancel and that the company handling their subscriptions is unscrupulous. No doubt BaM operates on commission do not fall for this scam.
Product or Service Mentioned: Books A Million Subscription.
Reason of review: Return, Exchange or Cancellation Policy.