I was at your store today in port Richey with my mother in law, she found a book that she wanted it was only $1 when we went inside she seen a series by the same author for $3 she asked the cashier if they were maybe they were a dollar also. The cashier nikki snapped at her and said we dont do it that way, if it was a dollar it would say $1.
Then when she went to check out she swiped her card and asked nikki if she should swipe it again because it didnt take and nikki said i didnt tell you to swipe your card, body language and additude where horrible. She said you dont like it do a survey.We asked to speak to the manager. Kaitlin came over and was just as sarcastic. At the end of our conversation she yelled sorry i cant resolve your issue and bobbing her hand wirh a fake veru sarcastic grin.
No empathy for her customers at all.
We lovw this store and this was a very bad experience... We will not go back.
Product or Service Mentioned: Books A Million Cashier.
Reason of review: Poor customer service.