Product: Books A Million Customer Care Clear all filters (0 of 20 reviews match)
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When at the store and checking out I noticed a pop that I had been chasing.When I asked the cashier what all those pops were doing back there she told me that the pops were all on hold for an employee. I asked if they were for sale she did sell it to me but as I looked...
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Anonymous
Anonymous

If you are that obsessed with them, get a job at Book-A-Million.

Anonymous
Anynomous

They allow this because their employees are their customers as well.

1.0
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Books A Million Customer Care
#1177714
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Books A Million - Disappointed

I purchased a wedding planner about an hour ago only to take off the plastic to open it and realized the binder rings were screwed up. I then called the store and they will not let me do an even exchange. He said I would have to buy a whole new planner.
2.0
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Advertised vs Delivered
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Books A Million Customer Care
#1164185
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To Whom It May Concern: This morning Books A Million charged $25.00 to my wife's debit card without any prior approval from her to do so. Our bank was contacted and we filed a stolen identity report. Later in the day we discovered an email from Books A Million about...
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Anonymous
Anonymous

The same thing happened to my wife just yesterday. ( 3/12/18 ) Thank goodness we caught it with our bank statement.

Anonymous
Anonymous7

You literally have to sign a paper verifying that you are aware of the auto renewal. You did that when you got your membership card. It's literally in the name. Auto renew. It...

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Books A Million Customer Care
#1142074
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Placing an order for a single book should not be an issue with today's global market.Unfortunately, that is the case with BAM for Ever.Single.Order we have placed. Earlier issues were centered around the length time between placing the order and receiving it, but now...
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1.4
Product
Books A Million Customer Care
I didn't like
  • Customer unservice
#1054024
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Company policy encourages identity theft.I am not goimg to give my card to an associate over and over. I made a return which I thought could have been handled as an exchange, but they made it way more complicated. Then the associate gloated about how irritated she had...
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3.9
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Books A Million Customer Care
#1040375
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Terrible company.Worst customer service. Good luck getting anyone in the company to even be able to find an email complaint much less to help. Treated horribly at a BAM location and could not seem to find anyone in the company that cared. And the discount prices with...
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1.0
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Books A Million Customer Care
#987493
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I enjoy your new location at Conway, but you people really need to reconsider the sales pressure at the checkout counters. If a person says they don't want to join you need to respect it and complete the transaction without badgering the customer as if he were on a...
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Anonymous
Tapioca

If you'd pay good money for a peaceful transaction...then you should seriously invest that money in a BAM membership card! Did you know you save 10% your entire in-store purch...

3.4
Product
Books A Million Customer Care
#973289
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12Dec2016 at 230pm.Well I have resided with my family in Waldorf for 8 years and have been a regular at the bookstore before it was Bam. Today the customer service truly shocked me. I had went with some relatives to Freds sporting goods gun range prior to arriving at...
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Anonymous
Anonymous

I am terribly sorry for your horrible experience. I regret that a BAM treated you with such regard and lack of respect. I work at one of the BAMs on Alabama. I just wanted to ...

2.5
Product
Books A Million Customer Care
#971238
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BAM took my order for an item and then cancelled my order after 4 days .I could have order the hatchimal elsewhere but now they are out of stock . Thanks BAM for screwing my child out of a Christmas present. They offered nothing to make up for there *** poor ordering...
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Anonymous
T-Puddin

Why would you order a hatchimal from a bookstore anyway? Seems like you screwed your kid out of a Christmas present by not using common sense to deduce that a bookstore prob. ...

1.0
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Books A Million Customer Care
#943194
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To Customer Service: The Leesburg, VA Books A Million location is far too small for the traffic and inventory. But you have one outstanding employee who should receive commendation and a bonus for her hard work. Left alone for a couple of weeks due to circumstances,...
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5.0
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Books A Million Customer Care
I liked
  • Great customer service
#922247
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