Product: Books A Million Customer Care Clear all filters (25 of 25 reviews match)
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Books A Million in Glen Burnie, Maryland - Call to cancel Card

I was calling to cancel my Club card. They were not open when I first called. I called later & had great customer service & canceled the card easily. :)
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Review
#1678401 Review #1678401 is a subjective opinion of poster.
Service
Books A Million Customer Care
Reason of review
Good customer service

Books A Million - They run a "free" magazine scam for which you eventually get charged around $25

1.0
Details
Had to cancel my credit cards and get new cards as they used my account without my authorization
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Review
#1639742 Review #1639742 is a subjective opinion of poster.
Service
Books A Million Customer Care
Reason of review
Poor customer service
Needed book the looking Glass Wars. Looked online, Gadsden store website listed had book in store. Called the store to verify the book was indeed in stock so as Not to waste time or gas money driving to Gadsden. Keaton an employee said yes we have 2. I gave him my name...
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Review
#1627301 Review #1627301 is a subjective opinion of poster.
Service
Books A Million Customer Care
Cons
  • Service
  • Poor customer service
Reason of review
Poor customer service
Loss
$50
Preferred solution
Shop elsewhere until your company hires people who will do there jobs.

Books A Million in Redstone Arsenal, Alabama - Need to cancel magazine subscriptions and the website is not responding

Yes. Please cancel them for me.
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Review
#1462781 Review #1462781 is a subjective opinion of poster.
Service
Books A Million Customer Care
Cons
  • Pressure from the clerk to order magazine subscriptions
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
cancel the subscriptions
1.0
Details
I wish I had looked up company reviews before trying to purchase a book through them, but it was a time-sensitive purchase. I ordered a review book and a week later, I received the wrong book. I ordered a nursing certification book, and they sent me a English book. I...
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Review
#1296831 Review #1296831 is a subjective opinion of poster.
Service
Books A Million Customer Care
1.0
Details
When at the store and checking out I noticed a pop that I had been chasing.When I asked the cashier what all those pops were doing back there she told me that the pops were all on hold for an employee. I asked if they were for sale she did sell it to me but as I looked...
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2 comments
Anonymous
#1480915

If you are that obsessed with them, get a job at Book-A-Million.

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Review
#1177714 Review #1177714 is a subjective opinion of poster.
Service
Books A Million Customer Care
Reason of review
Poor customer service

Books A Million in Hattiesburg, Mississippi - Disappointed

2.0
Details
I purchased a wedding planner about an hour ago only to take off the plastic to open it and realized the binder rings were screwed up. I then called the store and they will not let me do an even exchange. He said I would have to buy a whole new planner.
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Review
#1164185 Review #1164185 is a subjective opinion of poster.
Service
Books A Million Customer Care
Reason of review
Return, Exchange or Cancellation Policy
To Whom It May Concern: This morning Books A Million charged $25.00 to my wife's debit card without any prior approval from her to do so. Our bank was contacted and we filed a stolen identity report. Later in the day we discovered an email from Books A Million about...
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5 comments
Anonymous
#1445320

The same thing happened to my wife just yesterday. ( 3/12/18 ) Thank goodness we caught it with our bank statement.

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Review
#1142074 Review #1142074 is a subjective opinion of poster.
Service
Books A Million Customer Care
Reason of review
Problems with payment

Books A Million - Worn out by bad business practices!

1.4
Details
Placing an order for a single book should not be an issue with today's global market. Unfortunately, that is the case with BAM for Ever.Single.Order we have placed. Earlier issues were centered around the length time between placing the order and receiving it, but now the problem is their system having "a glitch" after taking all of my personal information/card information and then not actually creating the order. After not seeing my order for nearly 2wks (after being promised 3day shipping), I am tossed from one manager to the next and one phone operator to the next, only to be hung up on because of another "glitch". After encountering as many issues as I've had with this company, I'm done! Poor business practices and rude staff make it easy to support online stores like Amazon. I will never refer this company to my friends/family and will pay the 'extra money' for an all around better quality store like Barnes and Noble!
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Review
#1054024 Review #1054024 is a subjective opinion of poster.
Service
Books A Million Customer Care
Cons
  • Customer unservice
Reason of review
Order processing issue
Loss
$20

Contact Books A Million Customer Service

Mailing Address:
Booksamillion.com
402 Industrial Lane
Birmingham, Alabama 35211
United States
Phone:
(800) 201-3550
All Books A Million Contacts

Books A Million Reviews

  1. 39 reviews
  2. 23 reviews
  3. 18 reviews
  4. 4 reviews
  5. 5 reviews
Books A Million reviews
3.9
Details
Company policy encourages identity theft.I am not goimg to give my card to an associate over and over. I made a return which I thought could have been handled as an exchange, but they made it way more complicated. Then the associate gloated about how irritated she had...
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Review
#1040375 Review #1040375 is a subjective opinion of poster.
Service
Books A Million Customer Care
Reason of review
Poor customer service