Product: Books A Million Shipping Service Clear all filters (6 of 6 reviews match)
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Books A Million in Sherman, Texas - I hate this company!

2.5
Details
I order a book from this company, they told me that I would receive it in 3 to 5 days. Two weeks later I went to the store. They told me that I had to call the customer service line. The customer service Representative made fun of my speech disability and called me stupid!
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Review
#1413520 Review #1413520 is a subjective opinion of poster.
Service
Books A Million Shipping Service
Cons
  • Your company treats handicapped customers with contempt
Reason of review
Poor customer service
Loss
$28
Preferred solution
I wANT AN APOLOGY!
Tags
  • Manament

Books A Million - Disappointed!!

2.1
Details
Ordered $70.00 book 2 months ago and I still don't have it. Main office was supposed to call me back, never did! Now I'm told they can't refund my money until book is in their hand. Well I don't have it!!! That's why I keep bothering you!! I'm done!!!! I hope Barns & Noble buys you out!!!
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#1213467 Review #1213467 is a subjective opinion of poster.
Service
Books A Million Shipping Service
Reason of review
Order processing issue
I placed an order for a textbook on August 5, 2017. I received an email on August 7 that the book has shipped. yay! ... 10 days later, no book. I contact their customer support to inquire about the book, where I am told that standard shipping could be up to two weeks,...
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Review
#1096722 Review #1096722 is a subjective opinion of poster.
Service
Books A Million Shipping Service
Reason of review
Order processing issue
1.0
Details
I ordered String Theory about a week before Christmas and their website said "in stock.will take an extra week for delivery." That sounded good. Fast forward two weeks and it still hadn't shipped. After several attempts to contact Customer Support (it was like pulling...
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Review
#995975 Review #995975 is a subjective opinion of poster.
Service
Books A Million Shipping Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Books A Million Shipping Service Review

DO NOT SHOP HERE. THEY WILL JUST KEEP YOUR MONEY!!!!! I placed an order that was supposed to be shipped by today, it still isn't shipped and the order will not get here in time. The item is non refundable, and so they're telling me I can't cancel it, can't return it, and can't get my money back. STAY AWAY!! Stick to Amazon
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Review
#956945 Review #956945 is a subjective opinion of poster.
Service
Books A Million Shipping Service
Reason of review
Return, Exchange or Cancellation Policy

Books A Million Shipping Service Review

2.4
Details
Ordered it 4/28/16 was told it shipped 5/5/16 and yet here I am 6/1/16 and have yet to see my order, website sais completed/ shipped and here I am still waiting
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Review
#858187 Review #858187 is a subjective opinion of poster.
Service
Books A Million Shipping Service
Reason of review
Order processing issue

Contact Books A Million Customer Service

Mailing Address:
Booksamillion.com
402 Industrial Lane
Birmingham, Alabama 35211
United States
Phone:
(800) 201-3550
All Books A Million Contacts

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