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3.0

I purchased several book last week to take on a trip. I paid for the books and was offered free magazines, which I declined. I enjoyed the book and returned to purchase the sequel on 7/15/16. The cashier assisted me in finding the book as it was still in the back and had not been put out for customers to purchase. I checked the website before I left home and found it was in stock.

When I checked out I was reprimanded by Ashley, (id#132236) because at my visit last week, I did not get the Books a Million book club card for discounts. I did not want it and said so nicely as I do not read as often as I once did and when I do, I order online. I resent being talked to as if I were a child because I did not want a discount card! She also made a big deal rather loudly, of informing me if I had taken the card I would not have had to paid for the book I purchased today. Ashley also checked the system to see how many books I had purchased from the store to make the point clear. When I still declined the discount card, she got huffy with me! She was also upset when I declined the offer of free magazines again. Why would I want magazines I would never read? She just kept shaking her head at me as if I was the village ***. I resent high pressure sales and I am far from an ***!

Ashley may make quite a few sales for the Clarksville, Indiana store but she has a great deal to learns about people and sales tactics. I have no idea how your company is training its sales personnel, but I will not be returning to this store!

Saundra E. Gordon M.S.

Reason of review: Poor customer service.

Books A Million Cons: High pressure sales taxtics.

Location: Clarksville, Indiana

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As an employee at this company I can tell you that employees are constaintly hounded to sell the membership cards. Worst yet they do not remove the sales from those you already have said card and we are expected to have one card per $450 if sales.

Complain directly to corperate but please understand the boilerroom type of presure employees are put under. The cards and magazines are literally the only things management cares about; I hear very little about customer service.

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