Books A Million
Reviews and Complaints
A dollar a page
Wrong book shipped, not issuing a refund
I wish I had looked up company reviews before trying to purchase a book through them, but it was a time-sensitive purchase.
I ordered a review book and a week later, I received the wrong book. I ordered a nursing certification book, and they sent me a English book. I was annoyed, but just figured I’d return it for a refund.
I mailed the book back a couple of days later, and received notification on June 26th that the book had been received by the warehouse and that I’d recieved a refund shortly.... 3-5 days, to quote customer service. It is now July 7th, and upon MY following up with this awful company, they claimed that my book hadn’t been received by the warehouse yet!
Terrible, terrible company. I have contacted this company MULTIPLE times. I will be calling them today because this entire, futile transaction has gone on for far too long. Do not, under any circumstances, order from this company.
Deplorable on-line ordering service, and mishandling of my p
Lied to and stolen from
TME Magazine
Everything Went Wrong
- Service
- Sketchy business practices
Funkco pop
When at the store and checking out I noticed a pop that I had been chasing. When I asked the cashier what all those pops were doing back there she told me that the pops were all on hold for an employee.
I asked if they were for sale she did sell it to me but as I looked closer all of the pops were the rare ones. Why would they company allow the employees the hold all the rates?
This seems kinda unfair to your customers I hope this can be resolved. Since if pop hunters could occasionally find a good pop they would hunt there more
Gross incompetence
Preferred solution: Let the company propose a solution
Gave our debit card number to a magazine company
A charge for a magazine subscription showed up on my bank account. When I called the eight hundred number listed I was told I signed up for magazines at Books A Million.
I've only shopped there once and will never shop there again. Sounds like a SCAM to me! Thats my review, but this website is requiring me to use at least one hundred words.
I'm beginning to wonder if it's even worth it to have to keep typing and coming up with more words when I've already stated what I wanted to in my first four sentences. I guess I will just keep typing until I get to on hundred.
- Place to buy some books
- Magazine scam
BAM anti Trump Voodoo doll
If they had made a Obama voodoo doll there would be riots in the streets. I won’t be shopping at BAM again. I will choose stores with more class.
Scammed by BAM
Horrible customer service
I went in Books-a-million in Winchester, Va today at 2:25pm because my daughter got a book for her birthday that she already has. I went in the store just to exchange it for another book in the series.
I wasn't trying to get cash back or store credit or anything. I just wanted to exchange it for the book she doesn't already have. The cashier told me they "never ever" return books without a receipt. I tried to explain to her, again, this was a gift and I don't have the receipt.
She said the only thing she was willing to do was exchange it for he exact same book. Why the heck would I want to exchange a book we already have for another exact same one??! The cashier was so rude and unapologetic.
I will never go back to this POS store. Every other book store in the world has a better selection anyway.
Worn out by bad business practices!
- Customer unservice
Never received my order
Preferred solution: Let the company propose a solution
Books A Million - Customer Care Review
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it was always no kids books... should’ve read the coupon.