Contact Information

Books A Million Phone Numbers

  • (800) 201-3550
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Books A Million Email:

Corporate Office Address:

Booksamillion.com
402 Industrial Lane
Birmingham, Alabama 35211
United States

Other Info:

Customer Service Hours
Monday-Friday, 9 am - 7 pm Central Time
Saturday-Sunday, 10 am - 6 pm Central Time

Help in Social Networks:

Summary of Books A Million Customer Service Calls

91 TOTAL
CALLS
57% SUCCESSFUL
CONNECTIONS
01:55 AVG CALL
DURATION
28% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Books A Million to Ask about:

Activation/ Cancellation Question:

  • “Canceling a membership”
  • “Magazine cancellation”
  • “Order cancelled”

Shipping and Delivery Question:

  • “My item that was shipped is messed up”
  • “Package was undeliverable”
  • “While in store Employee type my email incorrectly on my order to be shipped out therefore I am unable to track my package and did not receive a receipt sent to my email. When I called the store again to check now being 3 days they were unable to tel”

Payments and Charges Question:

  • “Chargesd renewal when canceled”
  • “Unauthorized charge”
  • “Coupons question”

Return/ Replace Question:

  • “Change address”
  • “Return” , Review # 1655853

Cards Question:

  • “Card error”
  • “Gift card”

Account Question:

  • “Account”
  • “Took money from my account” , Review # 1294417

Staff Question:

  • “Sketchy service”
  • “Awful service”

Product/ Service Question:

  • “Placed an order and didn’t get email”

Request for Information Question:

  • “Toys fot tots donation request”

Other Question:

  • “Order”
  • “Cant get order to go through”
  • “Track package”

Books A Million Rating Stats

2.0 out of 5 stars
based on 89 reviews
See all 215 reviews

Rating trend

About

Books A Million Return Policy
Once there, The Client of Books A Millionll have the opportunity to continue shopping. At checkout, The Clientll be prompted to "Set Up a New Account" or to "Sign In" if The User of company services have previously created an account. The User's password must be at least four characters long and can be any combination of letters and/or numbers. Even if The User will be paying by gift card or eGift certificate, Company's account set-up process requires a valid credit card number. At the Review step of the checkout process, The User will be asked to verify that The Customer's order information is correct before order submittal. At this point, Booksamillion.com will attempt to pre-authorize the charge. The pre-authorization process is designed to better assist The Customer with The User's order and ensure that The Customer's order will not be later delayed by a billing error. The Client will not be charged at this step; Booksamillion.com will charge for orders only after the order actually ships.
Books A Million Delivery Policy
Books A Million Terms of Service
From time to time there may be information on the Site that is inaccurate or incomplete, or that contains typographical errors. Booksamillion.com reserves the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (even after The Client of Books A Million have submitted The User's order). Books A Million's' community exists to provide a friendly, professional medium for customers to receive informal technical advice, as well as banter with others. When in the public forums, please keep things civil. Users are not permitted to, among other things, post abusive, hateful, harassing information--about any person or entity (including Booksamillion.com). Booksamillion.com does not confirm the validity of information posted on book clubs, forums and customer reviews.
Books A Million Privacy Policy
Booksamillion.com has created this statement to demonstrate Books A Million's' firm commitment to Company's customers' privacy. This document discloses Company's practices for gathering and disseminating information through Books A Million's' web site at www.booksamillion.com. Books A Million run contests on Company's site in which Website ask visitors for contact information (such as an email address). The Company may use this contact data to send users information about Company's company. Any email or written correspondence that The Client send www.booksamillion.com may be stored. Data from any monetary transaction taking place via Booksamillion.com may be stored. Booksamillion.com uses collected information to enhance The User's experience online, authenticate The Client of Books A Million when The User of company services sign in, send notifications, fulfill The Customer's requests for services, contact The Customer customize the advertising or content that The Client see, and provide anonymous reporting for internal and external clients.
Top Books A Million Services

Customer Care, Cashier, Manager

Top Books A Million Products

Subscription, Account, Bam Reader Mobile Application

Books A Million Pros and Cons

Pros: Great customer service, Working there with my staff and manager, Renewal explained on reciept, Place to buy some books, Nice website

Cons: Service, Sketchy business practices, Unauthorized renewal, Shipping - lack thereof - and customer service, Pressure from the clerk to order magazine subscriptions

Summary

Books A Million is an online store that offers a great variety of books at low prices. Besides books company's assortment includes ebooks, games, toys, movies, music, magazines and readers tablets. Books A Million has more than 200 stores and also sells its products online. Books A Million offers a wide range of items to make your spare time more interesting and exciting. This store is a great choice for people looking for a special and useful gift. Books A Million provides a wide selection of blockbusters, bestsellers, and classic books. If you adore reading, Books A Million is what you really need

Books A Million reviews and complaints

Books A Million is ranked 89 out of 618 in Periodicals & Publishing category

Area Served

USA

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Books A Million Stats

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Number of Calls

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