Update by user Jan 29, 2013
Was told I'd be put in contact with the lead manager of the location within a few days from the corporate office. Nothing.
Original review posted by user Dec 29, 2012
I received a few books for Christmas as well as a Nook. To cut down on the clutter I decided to exchange the books for accessories for my Nook.
The first associate had no problem but said she had to get her manager to approve first. The manager comes over and is rude to her and asks what she thinks she's doing. He then gives me a long speech on how they cannot return or exchange anything unless it was bought with the BAM account. I told him I got them as a gift from someone who has an account.
He has the girl look up the account and she gives me their name and phone number of who I got them from. The manager then grabs the computer and says no we don't have them here. He asks to see the books so I give him one and he scans it and smirks and says "so how'd you get these books?" I said for Christmas for the millionth time and he says these weren't bought by an account or by anyone for that matter so do you want to tell me how you REALLY got these books. I have never even thought about stealing anything and to accuse me of stealing right to my face is unacceptable.
Then he says he needed my drivers liscense to look for something and he starts writing down information from my drivers liscense. And rolls his eyes and tells me to have a good day. I called their corporate office and someone is suppose to contact me about the incident but I doubt they will. I will never set foot in a store again that accuses me.
I found out later they came from a different BAM location. Maybe he should have implied that first other than that I'm a thief.
Review about: Books A Million Manager.
Monetary Loss: $55.