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Books A Million in Brandon, Florida - Canceling a membership

I've tried to cancel my membership for a while now nobody's answering the phone and I cannot cancel my membership In on my credit card has been charged to renew my membership that I have been trying to cancel
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Review
#1328195 Review #1328195 is a subjective opinion of poster.
Service
Books A Million Membership
Reason of review
Return, Exchange or Cancellation Policy
Do not allow yourself to be pressure sold into Books a Million's Millionaire's Club card as it is a big rip-off! I am sure the sales people get some type of commission for selling these and they are worthless. Our local store never has the books we are looking for and...
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4 comments
Anonymous
#1339224

Actually you are very wrong. Have had the card for years.

You get $100 in coupons that don't expire and are reusable along with your 10%. If you spend $25 or more you will take an additional $5 saving you at least $7.50 between your 10% off and your coupon. When you spend $50 or more you'll take another $10 off saving you $15 between your savings and your coupon. That there is already $22.50 in savings on only 2 purchases.

There are 20% sales throughout the year so that will save you a lot. Oh yeah, most of your coupons are good online, along with the warehouse pricing, and they do 20% off online sales too. And you get a $5 or $10 gift card for joining. IT IS A STEAL!

Do not let anyone tell you otherwise. You really only have to go into the store 2 or 3 times a year or even only shop online twice a year to make the card worth it,

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Review
#946576 Review #946576 is a subjective opinion of poster.
Product
Books A Million Subscription
Reason of review
Bad quality

Books A Million in Sebring, Florida - Bad store manager

The store manager i believe if im not mistaken his name is Ed. i didn't find his presents there relevant. It looks like to me that the employees arent happy to have him there. He thinks that what comes out of his mouth is funny and its not. To me he is not a manager at all in my opinion. i would gladly like to not see him there. He is too over powering and wants everything to be up to his standards which means he wants everything to be perfect when its not. Nothing is perfect. I wouldnt be surprised if people starting quitting because of him. He seems like hes the type of person that will threatening somebody's job if need be. Hes the only reason why i would go to shop there. I would try and find a new manager before everybody leaves. Every single person that works there is amazing but he rubs me the wrong way. It also seems to me that he can be there all day every single day even on his days off. Thats too much and im sure that it overwhelms the employees and keeps them on their toes.
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Review
#914776 Review #914776 is a subjective opinion of poster.
Service
Books A Million Manager
Reason of review
bad store manager
Preferred solution
Let the company propose a solution
Tags
  • Store manager

Books A Million in Fort Lauderdale, Florida - Damaged Goods

I recently ordered a vinyl record from BAM online. It arrived damaged and when I called to have it returned, I was told that they would give me credit when they receive the item back, which is standard. The item was shipped UPS. They would only pay for USPS without me being able to track the item back. They told me that if I wanted tracking that I would have to pay for that. I do not think that if a company sends me damaged goods that I should have to pay anything. It has to be trackable because if for some reason they do not get it back than I am out the entire cost of the merchandise. Because of this policy, I would not recommend purchasing anything form them again. Buy from Amazon because they cover all costs if there is a problem and return shipping is always UPS which is completely trackable.
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Review
#873277 Review #873277 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Full refund

Short Review on June 19, 2016

2.4
Details
I was just in books a million. Had a coupon on my phone that was not expired they could not get it to work so they wouldn't honor it
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Review
#868300 Review #868300 is a subjective opinion of poster.
Reason of review
Problems with payment

Books A Million Customer Care Review from Lake Panasoffkee, Florida

1.0
Details
I purchased a gift for my husband, a shrink wrapped CD, on May 2. On his birthday, the 14th, I gave him the gift and saw that he received the same CD from his parents. No problem, we'd return it for a store credit. Went to the store to return it, still shrink wrapped, with stickers and price tag that SAYS books a million, and was told I couldn't even get store credit without receipt. Only if I had a rewards card. So I have to BUY a rewards card to get my money back for future purchases. Went home, found the reciept, said I needed to return the item by May 16, so I missed the deadline. EVEN WITH RECEIPT. I understand the policy being on books where you can read and return, but on a shrink wrapped CD? All I want is a store credit. I feel so cheated and upset. It was a soundtrack so the CD was $30. I'm really disappointed and feel like this company has such poor customer service and made me feel like I was trying to cheat the system. Awful experience. I've returned more at other company's without reciepts with less hassle.
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Review
#856136 Review #856136 is a subjective opinion of poster.
Service
Books A Million Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Books A Million Staff Review

Sebring fl books a million has the worst customer service. Managers suck and do not take care of problems.
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Review
#818360 Review #818360 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
I went to Books A Million at Grandview Pky in Davenport Fl to get 3 books. Barns and Noble had Christine Feehan Spider games for 7.99 BAM didn't have it. BN had Fern Michaels Breaking news for 7.99 BAM didn't have it, BN had Karen Marie Moning Feverborn for 17.29 BAM...
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1 comment
Anonymous
#1135534

If you new Barnes and Noble had it...why the *** did you not go to Barnes and Noble to get it?

Review
#790079 Review #790079 is a subjective opinion of poster.
Cons
  • Not a very friendly person
Reason of review
poor customer service & pricing
I was at your store today in port Richey with my mother in law, she found a book that she wanted it was only $1 when we went inside she seen a series by the same author for $3 she asked the cashier if they were maybe they were a dollar also. The cashier nikki snapped...
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Review
#706241 Review #706241 is a subjective opinion of poster.
Service
Books A Million Cashier
Reason of review
Poor customer service

Contact Books A Million Customer Service

Mailing Address:
Booksamillion.com
402 Industrial Lane
Birmingham, Alabama 35211
United States
Phone:
(800) 201-3550
All Books A Million Contacts

Books A Million Products and Services Reviews

Compare Books A Million to

Barnes And Noble
Barnes And Noble
340 reviews
1.6
Compare
I will never shop at this place EVER again. I will let my situation known to everyone I know and post it all over social media of what has happened to me and various others I have spoken with. Back in May I went to Books-A-Million in the mall I worked at and I bought a...
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43 comments
Anonymous
#1748717

Same thing happened to me. But I have a new debit card since so I am so confused how they got a hold of my most recent card!

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Review
#696720 Review #696720 is a subjective opinion of poster.
Product
Books A Million Subscription
Cons
  • Unauthorized renewal
Reason of review
FRAUD
Loss
$115
Preferred solution
Full refund