State: Georgia Product: Books A Million Cashier Clear all filters (3 of 19 reviews match)
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Books A Million - Cashier Review from Atlanta, Georgia

2.0
Details
If you order a book... do not believe that it actually takes 3 to 5 business days. It takes a month. I was told that the book I ordered would take 1 week. 2 weeks later I checked in and the cashier guaranteed it would be there in one more week. So I call today on week 3. The cashier says that it has still not even been put on the truck. It would still be another week. At this point I am just completely done and upset enough to complain where I can. You shouldn't be lying to customers and wasting their time in order to sell one book.
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Review
#812958 Review #812958 is a subjective opinion of poster.
Service
Books A Million Cashier
Reason of review
Problem with delivery

Books A Million - Cashier Review from Atlanta, Georgia

1.0
Details
The cashier was rude.I asked for an Italian Cream Soda then she asked what flavor? I asked what are the flavors? She proceeded to get a piece of paper from under the register...In the meantime a manager comes out of nowhere and they start playing around(while I'm standing there waiting for my drink). I was never asked if I had a discount card nor was I greeted. After giving me my drink,she didn't say anything nor did the manager.I come to this BAM alot and have never been treated so rudely.
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1 comment
Anonymous
#992217

Wow that is bad. As an employee I can tell you I personally would have reported them to the GM (General Manager ) on the spot. I am so sorry.

Review
#564585 Review #564585 is a subjective opinion of poster.
Service
Books A Million Cashier
Reason of review
Poor customer service

Books A Million in Brunswick, Georgia - I don't like lists of what I read being kept...

Recently went to your Brunswick, GA location to purchase a couple of books. Found what I wanted easily enough, but when I went to pay for the books, the cashier was very pushy about joining the loyalty club. I was asked several times if I wanted to join and declined every time with the clerk giving some feigned expression of disappointment and going, "awww...." each time I said no. I'm not a fan of these loyalty clubs (a more accurate description of them would be tracking club) and i find the idea of having to **pay** for the privilege of my reading habits being tracked and monitored obnoxious.
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2 comments
Anonymous
#942748

They have to meet a quota of new sign ups. If they don't, they could be fired

Anonymous
#915614

The card doesn't keep track of anything save for the information you give while signing up.

Even that is just for your convenience as you can use your phone number for membership look up rather than having to need the physical card.

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Review
#539844 Review #539844 is a subjective opinion of poster.
Service
Books A Million Cashier
Reason of review
Poor customer service
Preferred solution
Quit hassling customers to buy memberships they don't want!
Tags
  • upsell

Contact Books A Million Customer Service

Mailing Address:
Booksamillion.com
402 Industrial Lane
Birmingham, Alabama 35211
United States
Phone:
(800) 201-3550
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