I went in Books-a-million in Winchester, Va today at 2:25pm because my daughter got a book for her birthday that she already has. I went in the store just to exchange it for another book in the series.
I wasn't trying to get cash back or store credit or anything. I just wanted to exchange it for the book she doesn't already have. The cashier told me they "never ever" return books without a receipt. I tried to explain to her, again, this was a gift and I don't have the receipt.
She said the only thing she was willing to do was exchange it for he exact same book. Why the heck would I want to exchange a book we already have for another exact same one??! The cashier was so rude and unapologetic.
I will never go back to this POS store. Every other book store in the world has a better selection anyway.
Product or Service Mentioned: Books A Million Cashier.
Reason of review: Return, Exchange or Cancellation Policy.