Not resolved
3.1
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Personally I shop at BAM frequently, and have both signed up as well as cancelled magazine subscriptions. As a previous employee of multiple years I know first hand that majority of cashiers at 2 different locations are trained to explain that customer must cancel by the end of the 3 month window.

As a previous employee I also know that cashiers are required to pitch the magazine offers to any customers that use a debit or credit card. Not doing so can result in disciplinary action or being written up. While, yes; it is expected that most will say no, cashiers are still expected to have at least 1 person sign up for magazines & 1 person sign up for a membership for every 300-500$ in sales on there drawers. Each cashier actually has a percentage they are expected to meet each day.

Usually around 5-6%. That being said, all cashiers are supposed to be trained by management on how to appropriately give ALL the information to customers.

Even to the extent that they are to highlight the website & phone number on the subscription pamphlet as well as circle the information on the bottom of the receipt. Sometimes it is the cashier not properly explaining while other times it is simply a customer not listening.

Product or Service Mentioned: Books A Million Cashier.

Reason of review: Poor customer service.

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