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Manager of store repeatedly lied. I placed an order within the correct time frame for Christmas delivery. She did not place the order correctly. When I learned it would not arrive for Christmas, she blamed it on the company giving her the wrong deadline. False. Then...
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1.6
#1154263
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I ordered a special edition book on Oct. 24th that was supposed to be ready to ship on Nov. 8th. On the 8th, I received a status update stating that the book had been back-ordered and to expect 2-4 weeks for shipping. I sent an email to customer support asking about...
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1.0
#1152322
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A charge for a magazine subscription showed up on my bank account. When I called the eight hundred number listed I was told I signed up for magazines at Books A Million. I've only shopped there once and will never shop there again. Sounds like a SCAM to me! Thats my...
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Anonymous
DontCryToMeChargentina

Check the bottom of your receipt from that purchase. It’s a verbatim copy of an agreement you signed (which the company can definitely send you) allowing the magazine company ...

1.0
I liked
  • Place to buy some books
I didn't like
  • Magazine scam
#1151736
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Books A Million - Disappointed

Books A Million
#1164185
2.0
Details
I purchased a wedding planner about an hour ago only to take off the plastic to open it and realized the binder rings were screwed up. I then called the store and they will not let me do an even exchange. He said I would have to buy a whole new planner.
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Advertised vs Delivered
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Diversity of Products or Services
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Product or Service Quality
Style and Design
Value for money
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Books A Million - Offended

Books A Million
#1154582
2.4
Details
While paying for my purchase I sai “Merry Christmas” to the associate that completed my purchase & he gave my husband and myself a dirty look and ignored us. No thank you no have a nice day, nothing!
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Books A Million - Need help with a order and said I need call. Not resolved.

Books A Million
#1135374
2.7
Details
Stephaniedrinkard30@yahoo.com please help i need a change of order please
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Advertised vs Delivered
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Value for money
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Books A Million - Comic Book Rip Off

Books A Million
#1126670
Comic books have suggested retail on cover. Books a million marks them up to any price they want. Then they advertise a buy 3 get 1 free sale and do not honor it. They would prefer to lose a customer than do what is right.
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Wouldn't exchange a book i received as a birthday gift without a receipt.. called corporate and recieved the same answer.. Who gets a receipt with a gift ??? As a 58 year old avid reader who has spent hundreds of dollars at that store I will no longer be shopping at...
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Anonymous
Oops

“If you are not completely satisfied with your purchase, Millionare Club Card Customers can simply return it along with your original receipt within 30 days of purchase. Non-M...

1.9
Product
#1143278
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I received a book as a birthday gift from my brother, i had already read the book so i took it back to booksamillion in Joplin Mo. I told the employee the book was a birthday gift and i had already read that book and i asked to exchange it for something different, she...
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Anonymous
Zeb

Beware of BAM. When checking out they try to sell you services, memberships etc. Just remember the word "NO". They charge retail or more for books. I found that out just bef...

Product
#1143270
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To Whom It May Concern: This morning Books A Million charged $25.00 to my wife's debit card without any prior approval from her to do so. Our bank was contacted and we filed a stolen identity report. Later in the day we discovered an email from Books A Million about...
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Anonymous
Anonymous7

You literally have to sign a paper verifying that you are aware of the auto renewal. You did that when you got your membership card. It's literally in the name. Auto renew. It...

Anonymous
NotMyFirstRodeo

Lol, you signed up for the auto-renewal. Call the home office, and they’ll send you a copy of the contract you signed, allowing them to draft $25 yearly for the membership. Am...

#1142074
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If they had made a Obama voodoo doll there would be riots in the streets. I won’t be shopping at BAM again. I will choose stores with more class.
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Anonymous
Yup1

It's not a voodoo doll. It's a dammit doll, made most notably popular by the conservative's favorite man, Ronald Reagan. And calm down. Censorship is the death of democracy. P...

Anonymous
DolanFrump

Right. Any store with self-respect wouldn’t have that loser’s likeness tainting it’s shelves, at all. We as a people should take to the streets with all the presidential merch...

1.0
#1141902
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Buyer beware! If you purchase ANYTHING at BAM and at the checkout counter they tell you about the FREE Magazines you can receive DON'T FALL FOR IT...ITS A SCAM!!! They are MISLEADING their customers. My time is very valuable and the time I just had to spend trying to...
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Anonymous
DontCryToMeChargentina

You signed a contract outlining the trial period and allowing the magazine company to charge your card. You did this to yourself.

Anonymous
Anonymous

Sorry to hear you had that experience with your store. The lady at my store did tell me about the free magazines and did mention the cut off date and how it would charge me. T...

#1127833
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I placed an order for a textbook on August 5, 2017. I received an email on August 7 that the book has shipped. yay! ... 10 days later, no book. I contact their customer support to inquire about the book, where I am told that standard shipping could be up to two weeks,...
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#1096722
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Contact Books A Million

Mailing Address:
Customer Support, Booksamillion.com
402 Industrial Lane
Birmingham, AL 35211
Phone:
(800) 201-3550
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Back in May, I went to BAM and got a few books, and the lady told me about their "You spent so much that you get 3 months subscription to 3 magazines free." Naturally excited to read magazines for free, I signed up. Flash forward to today when I found out that BAM gave...
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h.kitchener
h.kitchener

A common scam. BAM gets a fee for signing people up and the sap(you) is so excited to get something for free that they fail to read the "fine print"---which says you must canc...

1.3
#1095770
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