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Books A Million - Canceling a membership

I've tried to cancel my membership for a while now nobody's answering the phone and I cannot cancel my membership In on my credit card has been charged to renew my membership that I have been trying to cancel
#1328195
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Employees sell the discount card, then void the sale so they have a future opportunity to meet their card quota. This happened 3 times. The first time I refused the card, store management was called in. He assured me that was the previous management. I purchased a...
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1.3
#1321460
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Books A Million - Disappointed

I used get word search books there. They don't have spiral bound anymore and only had 2 other word search. Don't have adult dot to dot anymore and staff aren't trained very knowledgable
#1320822
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I went to the sale in Opelika Alabama August 1 2018. Me and my daughter stood in line for 2and a half hours. And when we went in we was told that we could get as many books and kids books also for that price. When we got to the register they said corporate called and...
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Anonymous
anon

it was always no kids books... should’ve read the coupon.

1.0
#1319435
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Books A Million - Terrible customer service

Two lines formed on the penny per page day. one of which had twice as many cashiers making one line take hours while another was hand as long. Rather than recognize the inequality. The management did nothing to alleviate the wait time. The total disregard for the patrons has made me realize I'll never come back to this store.
1.9
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Style and Design
Value for money
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#1318956
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I wish I had looked up company reviews before trying to purchase a book through them, but it was a time-sensitive purchase. I ordered a review book and a week later, I received the wrong book. I ordered a nursing certification book, and they sent me a English book. I...
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1.0
#1296831
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Books A Million - Took money from my account

Today i noticed 25 dollars deducted.plz return it i am not a member if booksamillion Bullshit
#1294417
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Books A Million - Deplorable on-line ordering service, and mishandling of my p

I ordered a couple months ago thru these dirt bags, and was finally given a tracking number to find that my purchase had never even left their warehouse today. Hoping to see my money back very soon, or I'll be reporting them for fraud. Screw this company... Go anywhere else is my advice.
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Style and Design
Value for money
Website
#1293675
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I was in BAM on Tuesday, I picked out my book and went to the front cashier. I preceded to use my Card to pay, to be informed that the Credit function was not working. He told me to try several times , it would not work. So he said I had three choices, do the card...
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#1262814
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Contact Books A Million

Mailing Address:
Booksamillion.com
402 Industrial Lane
Birmingham, Alabama 35211
United States
Phone:
(800) 201-3550
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Clerk pestered me into accepting 3 "free" magazine subscriptions with no commitment as part of their customer appreciation. I finally agreed to it in order to get out of there and found out later that they bill you if you don't call and cancel before the "free" period...
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2.7
I didn't like
  • Pressure from the clerk to order magazine subscriptions
#1252329
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