Books A Million

Mary made a purchase on November 28, 2024. The purchase I made was for six books from a series, but not all the books were in store - most were out of stock. The closest store is over an hour and a half away, so I decided to make the purchase online, especially since they were having a sale in which all books would be shipped in just a couple of days. I assumed that all the books would come together since I was paying one shipping fee and they were all from the same series and warehouse.

To my surprise, they did not ship out within a week. I waited two weeks and finally received my first book, but it was just one book. Each shipment was a single book. None of these were packaged correctly. The edges of them got bent because they were just stuck in envelops - some came from USPS, some came from FedEx. None of them were shipped in the same process; only one came in a box. The rest of them had bent corners, damaged sides, and this was the case with five out of the six books.

These were intended as Christmas gifts and did not arrive as promised on the website. I messaged a week before Christmas and queried about shipping, and was told they would ship out and that I would receive them in just a few days. However, after Christmas, I was still receiving books and was missing one book. When I contacted customer service the first time, they were nice and assured me that the books would arrive by Christmas. However, when the books did not show up by Christmas and I finally received the last one, I was still waiting on the first book.

I contacted customer service again since I had not received tracking information and was greeted by a customer service person who told me that the book will ship whenever it will ship. I was frustrated as these were supposed to be Christmas gifts. Despite my frustration, I was very nice with the customer service representative.

The second and third times that I contacted customer service, I encountered rude representatives. I had even contacted corporate and encountered an even less pleasant individual. Out of five people, nobody could tell me when the book was shipped or if I was going to receive it. I was told that the book was on backorder, but it was still available for purchase online with a shipping schedule within a week of January.

I contacted them again to obtain information on my missing books. The customer service representative informed me that they had refunded the order for the missing books, but I never received a refund. Thankfully, I paid with PayPal and was able to contest part of the order since I did not receive my refund, and then I was still met with an uncooperative individual.

I made a complaint through PayPal about this business and I cannot recommend their service to anybody. I used to buy from their stores frequently, but now I will never buy from them again.

Seriously horrible customer service at Rapid City, SD by all ladies I talked to that definitely aren't book readers, but they work at a book store. Really?

I saw first hand that actually they are too lazy to look for a book they have in store on the first day. The only guy that was willing to help was working the front register and tried looking in back for me, he was the only front checker and couldn't do both, but at least he tried on 6/2/24. I appreciate him! I've gone to multiple stores which only have book 1 that left me on a total cliffhanger, and the department stores say try BAM.

Sad that they are the only big book store in town and such a headache dealing with the female workers.

No wonder some stores will eventually go out of business when people have to deal with that type of service why would anyone want to go back. Rant continues.

Signed up for 2 months(8weeks) of 3 free magazines while at an BAM store. After signing up I was given a card of the details and saw it takes 10 to 12 weeks to receive the magazines.

You dont receive them til after your free trail period is up. I called to cancel the subscription and was told by the customer service representative (David Anderson if that is his real name) that it was a six month free trial and not to cancel until after I get my magazines to see if I like them. To call back at the end of 6 months. The card clearly stated after two months I would automatically be charged.

I feel this is an underhanded way of charging people cards for a few months.

I had to aggressively insist that I wanted to cancel the subscription now. I was told I would receive an email in ten minutes confirming the cancellation, which I havent.