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BAM was a company I trusted. Yep, me, too. And I'm a cautious person. Same thing. In a hurry at Christmas. Believed the cashier who told me same thing. Free. Free. Free. Wasn't so. Just spent 30 min trying to cancel with someone who obviously was not born in this...
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#1445834
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Could have been a tragedy from Lava Lamp purchased at Books a Million!

WARNING!!! I purchased a Lava Lamp at Books a Million for my granddaughter. Her parents plugged it in Christmas Eve for her and a few hours later the lamp had melted and almost caught fire! If you purchased one of these lamps, please do not use it!
#1433195
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Books A Million - Old manager bullies , corrupt business

This is a traumatizing store behind the scenes. I used to work here and soon as I did I regretted by being called "Guy with the ugly face" by the cruel bald manager and a few others. They treat you like *** for not getting cards and subscriptions, they pick on customers and talk about them and employees behind their backs. Unrealistic expectations for employees.
#1430649
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Books A Million in Sherman, Texas - I hate this company!

I order a book from this company, they told me that I would receive it in 3 to 5 days. Two weeks later I went to the store. They told me that I had to call the customer service line. The customer service Representative made fun of my speech disability and called me stupid!
2.5
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Style and Design
Value for money
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I didn't like
  • Your company treats handicapped customers with contempt
#1413520
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Books A Million - Fraud debit card charges

My daughter bought a sweater at Wichita state university and was charged twice for the sweater and another fraudulent charge from books a million appeared. The charges were reported to the bank. the card was canceled. I was told by books a million the charge would be removed in three days. I informed them if the charge was not gone in five days a police report would be filed.
#1402716
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Called the only number available for Books A Million which is an automated system. They had the nerve to try to get me to continue by offering 2 free issues as opposed to receiving a refund which was my original intentions when making the call. I thought I would get...
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I didn't like
  • Service
#1401928
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Resolved
Most inept bunch. They cannot sell outside the US. Despite this you can sign up to their spam. They spam me everyday but I cannot even purchase anything. Useless and lazy. I sent at least 15 emails over past free days and no one has responded to any of them. The...
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2.0
I didn't like
  • Poor shipping procecures
  • Shipping - lack thereof - and customer service
  • Service
#1389106
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OK SO I WENT INTO BOOKS A MILLION AND IM NOT VERY HAPPY! They have little to NONE Jojo Siwa merch in their store. I purchased a Jojo Siwa pen there a week ago and it’s my favorite pen now. The only other merch they have is a doll...A DOLL...not a book, not another...
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2.8
#1376570
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My 15 year old daughter went into the Jackson, Tn store to buy a cookie and a drink with my credit card. The cashier told my daughter (not asked her ) to pick three magazines. Doing as she was told and not understanding what was going on they signed her up for three...
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2.1
#1368380
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Contact Books A Million

Mailing Address:
Booksamillion.com
402 Industrial Lane
Birmingham, Alabama 35211
United States
Phone:
(800) 201-3550
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Books A Million Products and Services

I went to my local store to see if they had a prayer book and was able to find none. They told me I could purchase one online and have it shipped to my home. I only had cash on me to pay with and they said that I could not use cash to make a purchase online and had me...
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1.5
#1367866
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