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IN DEC, 2011, I PURCHASED A BOOK AS A CHRISTMAS GIFT AT BOOKS A MILLION. I WAS OFFERED AT THAT TIME 3 FREE MAGAZINE SUBSCRIPTIONS WHICH I WAS TOLD WOULD LAST 3 MONTHS AND THEN I COULD CANCEL. I JUST CHECKED MY BANK ACCOUNT, TODAY, MAR. 5, 2012, AND ONE OF THE...
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72 comments
Anonymous
#1751875

Its 2 months not 3

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Review
#302303 Review #302303 is a subjective opinion of poster.

Books A Million - Property Ordered Has Not Been Received

I placed an order for a book in your Mayslanding, N.J. store about 2-3 weeks ago using a gift card from the store as method of payment. The person who helped me said I would receive the book in a week at the latest, if memory serve me right, his name is Donald/Ronald, however, the book has yet to arrive. The order #7684854938236
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Review
#1668591 Review #1668591 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$47
Preferred solution
Deliver product or service ordered

Books A Million - UNBELIEVEABLE THAT A COMPANY WILL DO THIS

The usual magazine fraud. I was not in a hurry when I made a purchase at Books A Million......I just assumed I was dealing with a honest young man at BAM when he said I could get 2 mos of free magazines. Was I surprised when I saw my credit card charges that I did not authorize for magazines I did not order, I did get my refund but I will never shop there again. There was no I'm sorry when I called......they were still trying to get me to continue my subscriptions (which I didn't want) for 2 dollars, This company must be desperate to steal my people like this,
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Review
#1663563 Review #1663563 is a subjective opinion of poster.
Cons
  • Fraud
Reason of review
fraud
Preferred solution
Let the company propose a solution

Books A Million - Etiquette

3.7
Details
Books A Million - Etiquette
I needed help at the bookstore with a book on how to conduct yourself aS a lady. I specified grammar. This book is all about weddings and anniversarys. And formal sitdowns. I am a unhappy customer. I want a refund. I am an avid reader. Thank you.
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Review
#1655853 Review #1655853 is a subjective opinion of poster.
Cons
  • Low inventory
Reason of review
Not as described/ advertised
Loss
$23
Preferred solution
Full refund
Tags
  • Low Inventory Pricey

Books A Million - 3 free magazine subscription

Need to cancel the 3 magazines. Had 24 dollars taken out of my account and didn't know it. Need them cancelled and I need that money back. Is there any way I can do it online
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Review
#1644535 Review #1644535 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$24
Preferred solution
Full refund

Books A Million - They run a "free" magazine scam for which you eventually get charged around $25

1.0
Details
Had to cancel my credit cards and get new cards as they used my account without my authorization
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Review
#1639742 Review #1639742 is a subjective opinion of poster.
Reason of review
Poor customer service
Needed book the looking Glass Wars. Looked online, Gadsden store website listed had book in store. Called the store to verify the book was indeed in stock so as Not to waste time or gas money driving to Gadsden. Keaton an employee said yes we have 2. I gave him my name...
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Review
#1627301 Review #1627301 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Service
Reason of review
Poor customer service
Loss
$50
Preferred solution
Shop elsewhere until your company hires people who will do there jobs.

Books A Million - Ebook problems!!

3.0
Details
Bought an ebook from the site and have don't have it till date, first they advise to use Adobe,it doesn't work, then it's their own ereader, it doesn't work then finally it was to try bluereader, it still didn't work, got tired of sending mails, my advice save your money and stress
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Review
#1599702 Review #1599702 is a subjective opinion of poster.
Pros
  • Nice website
Cons
  • Ebook not received
Reason of review
No access to EBook
Loss
$87
Preferred solution
Deliver product or service ordered
Tags
  • Ebook Purchase
1.0
Details

Update by user Jul 28

We arrived at a local BAM store in Fredericksburg, VA one afternoon simply because we were waiting to go across the way to see a movie. So, we stopped in to look at some books while waiting. I had never shopped at a BAM before and my son found a few things he really...

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Review
#1571090 Review #1571090 is a subjective opinion of poster.
Cons
  • Sketchy business practices
Reason of review
Not as described/ advertised
Preferred solution
Full cancellation of any subscriptions and NO charges on my bank card
Tags
  • Scam

Books A Million - Account cancelled

Account was cancelled as requested.
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Review
#1546317 Review #1546317 is a subjective opinion of poster.

Contact Books A Million Customer Service

Mailing Address:
Booksamillion.com
402 Industrial Lane
Birmingham, Alabama 35211
United States
Phone:
(800) 201-3550
All Books A Million Contacts

Books A Million in Hickory, North Carolina - Magazine Subscription

I have been charged $14 for 6 months now for a subscription to a magazine from Books a Million that I never authorized. I called again the number and they were supposed to cancel the membership. I AM EXTREMELY PISSED!!!!
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Review
#1470496 Review #1470496 is a subjective opinion of poster.