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IN DEC, 2011, I PURCHASED A BOOK AS A CHRISTMAS GIFT AT BOOKS A MILLION. I WAS OFFERED AT THAT TIME 3 FREE MAGAZINE SUBSCRIPTIONS WHICH I WAS TOLD WOULD LAST 3 MONTHS AND THEN I COULD CANCEL. I JUST CHECKED MY BANK ACCOUNT, TODAY, MAR. 5, 2012, AND ONE OF THE...
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72 comments
Anonymous
#1751875

Its 2 months not 3

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Review
#302303 Review #302303 is a subjective opinion of poster.
Product
Books A Million Account

Books A Million - I bought greatest forgiveness books on 6 th October You have again debited same amount to me yesterday when I did not do this purchase

I bought greatest forgiveness books on 6 th October You have again debited same amount to me yesterday when I did not do this purchase
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Review
#1686594 Review #1686594 is a subjective opinion of poster.

Books A Million - How to cancel

I called the #1855-225-7494 customer service number listed on my card statement and just pressed 0 and was transferred to a customer service agent. (I had a toddler in the background making funny noises so the voice recognition software could not figure out my answers) I was able to cancel my order - but not after listening to a script on getting 52 copies of magazines for $2...etc.etc.... I explained several times that I did not need the magazines as I never read them.... and was informed my order was now cancelled and I should receive a refund in 3 business days. Will update as to if any refund is received. Wanted to share the phone# along with the info on pressing zero for a live person!
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Review
#1680740 Review #1680740 is a subjective opinion of poster.

Books A Million in Glen Burnie, Maryland - Call to cancel Card

I was calling to cancel my Club card. They were not open when I first called. I called later & had great customer service & canceled the card easily. :)
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Review
#1678401 Review #1678401 is a subjective opinion of poster.
Service
Books A Million Customer Care
Reason of review
Good customer service

Books A Million - Property Ordered Has Not Been Received

I placed an order for a book in your Mayslanding, N.J. store about 2-3 weeks ago using a gift card from the store as method of payment. The person who helped me said I would receive the book in a week at the latest, if memory serve me right, his name is Donald/Ronald, however, the book has yet to arrive. The order #7684854938236
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Review
#1668591 Review #1668591 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$47
Preferred solution
Deliver product or service ordered

Books A Million - UNBELIEVEABLE THAT A COMPANY WILL DO THIS

The usual magazine fraud. I was not in a hurry when I made a purchase at Books A Million......I just assumed I was dealing with a honest young man at BAM when he said I could get 2 mos of free magazines. Was I surprised when I saw my credit card charges that I did not authorize for magazines I did not order, I did get my refund but I will never shop there again. There was no I'm sorry when I called......they were still trying to get me to continue my subscriptions (which I didn't want) for 2 dollars, This company must be desperate to steal my people like this,
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Review
#1663563 Review #1663563 is a subjective opinion of poster.
Service
Books A Million Cashier
Cons
  • Fraud
Reason of review
fraud
Preferred solution
Let the company propose a solution

Books A Million - Etiquette

3.7
Details
Books A Million - Etiquette
I needed help at the bookstore with a book on how to conduct yourself aS a lady. I specified grammar. This book is all about weddings and anniversarys. And formal sitdowns. I am a unhappy customer. I want a refund. I am an avid reader. Thank you.
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Review
#1655853 Review #1655853 is a subjective opinion of poster.
Cons
  • Low inventory
Reason of review
Not as described/ advertised
Loss
$23
Preferred solution
Full refund
Tags
  • Low Inventory Pricey

Books A Million - 3 free magazine subscription

Need to cancel the 3 magazines. Had 24 dollars taken out of my account and didn't know it. Need them cancelled and I need that money back. Is there any way I can do it online
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Review
#1644535 Review #1644535 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$24
Preferred solution
Full refund

Books A Million - They run a "free" magazine scam for which you eventually get charged around $25

1.0
Details
Had to cancel my credit cards and get new cards as they used my account without my authorization
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Review
#1639742 Review #1639742 is a subjective opinion of poster.
Service
Books A Million Customer Care
Reason of review
Poor customer service
Needed book the looking Glass Wars. Looked online, Gadsden store website listed had book in store. Called the store to verify the book was indeed in stock so as Not to waste time or gas money driving to Gadsden. Keaton an employee said yes we have 2. I gave him my name...
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Review
#1627301 Review #1627301 is a subjective opinion of poster.
Service
Books A Million Customer Care
Cons
  • Service
  • Poor customer service
Reason of review
Poor customer service
Loss
$50
Preferred solution
Shop elsewhere until your company hires people who will do there jobs.

Contact Books A Million Customer Service

Mailing Address:
Booksamillion.com
402 Industrial Lane
Birmingham, Alabama 35211
United States
Phone:
(800) 201-3550
All Books A Million Contacts

Books A Million Products and Services Reviews

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Barnes And Noble
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Books A Million - Ebook problems!!

3.0
Details
Bought an ebook from the site and have don't have it till date, first they advise to use Adobe,it doesn't work, then it's their own ereader, it doesn't work then finally it was to try bluereader, it still didn't work, got tired of sending mails, my advice save your money and stress
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Review
#1599702 Review #1599702 is a subjective opinion of poster.
Pros
  • Nice website
Cons
  • Ebook not received
Reason of review
No access to EBook
Loss
$87
Preferred solution
Deliver product or service ordered
Tags
  • Ebook Purchase