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IN DEC, 2011, I PURCHASED A BOOK AS A CHRISTMAS GIFT AT BOOKS A MILLION. I WAS OFFERED AT THAT TIME 3 FREE MAGAZINE SUBSCRIPTIONS WHICH I WAS TOLD WOULD LAST 3 MONTHS AND THEN I COULD CANCEL. I JUST CHECKED MY BANK ACCOUNT, TODAY, MAR. 5, 2012, AND ONE OF THE...
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72 comments
Anonymous
#1751875

Its 2 months not 3

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Review
#302303 Review #302303 is a subjective opinion of poster.
Product
Books A Million Account
I will never shop at this place EVER again. I will let my situation known to everyone I know and post it all over social media of what has happened to me and various others I have spoken with. Back in May I went to Books-A-Million in the mall I worked at and I bought a...
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43 comments
Anonymous
#1748717

Same thing happened to me. But I have a new debit card since so I am so confused how they got a hold of my most recent card!

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Review
#696720 Review #696720 is a subjective opinion of poster.
Product
Books A Million Subscription
Cons
  • Unauthorized renewal
Reason of review
FRAUD
Loss
$115
Preferred solution
Full refund
Bought books from Books-A-Million .A very clever fast talking Dominque said you qualify for 3 free magazines for spending over a certain amount. She neglected to also say if you DON'T cancel in 3 months they will CHARGE your CREDIT CARD for the 3 magazines. Its in the...
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38 comments
Anonymous
#1443559

When you are being signed up for magazines, there is a slip of paper that the customer has to sign. The real biggest problem is that consumers don't read what they are signing.

Be proactive or just say no.

You can get a refund when you call in just say NO through all the prompts. It literally takes maybe 5 minutes

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Review
#414830 Review #414830 is a subjective opinion of poster.
Service
Books A Million Customer Care

Books A Million - Etiquette

3.7
Details
Books A Million - Etiquette
I needed help at the bookstore with a book on how to conduct yourself aS a lady. I specified grammar. This book is all about weddings and anniversarys. And formal sitdowns. I am a unhappy customer. I want a refund. I am an avid reader. Thank you.
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Review
#1655853 Review #1655853 is a subjective opinion of poster.
Cons
  • Low inventory
Reason of review
Not as described/ advertised
Loss
$23
Preferred solution
Full refund
Tags
  • Low Inventory Pricey
1.0
Details

Update by user Jul 28

We arrived at a local BAM store in Fredericksburg, VA one afternoon simply because we were waiting to go across the way to see a movie. So, we stopped in to look at some books while waiting. I had never shopped at a BAM before and my son found a few things he really...

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Review
#1571090 Review #1571090 is a subjective opinion of poster.
Cons
  • Sketchy business practices
Reason of review
Not as described/ advertised
Preferred solution
Full cancellation of any subscriptions and NO charges on my bank card
Tags
  • Scam

Books A Million - How to cancel

I called the #1855-225-7494 customer service number listed on my card statement and just pressed 0 and was transferred to a customer service agent. (I had a toddler in the background making funny noises so the voice recognition software could not figure out my answers) I was able to cancel my order - but not after listening to a script on getting 52 copies of magazines for $2...etc.etc.... I explained several times that I did not need the magazines as I never read them.... and was informed my order was now cancelled and I should receive a refund in 3 business days. Will update as to if any refund is received. Wanted to share the phone# along with the info on pressing zero for a live person!
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Review
#1680740 Review #1680740 is a subjective opinion of poster.

Books A Million - I bought greatest forgiveness books on 6 th October You have again debited same amount to me yesterday when I did not do this purchase

I bought greatest forgiveness books on 6 th October You have again debited same amount to me yesterday when I did not do this purchase
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Review
#1686594 Review #1686594 is a subjective opinion of poster.

Books A Million - Ebook problems!!

3.0
Details
Bought an ebook from the site and have don't have it till date, first they advise to use Adobe,it doesn't work, then it's their own ereader, it doesn't work then finally it was to try bluereader, it still didn't work, got tired of sending mails, my advice save your money and stress
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Review
#1599702 Review #1599702 is a subjective opinion of poster.
Pros
  • Nice website
Cons
  • Ebook not received
Reason of review
No access to EBook
Loss
$87
Preferred solution
Deliver product or service ordered
Tags
  • Ebook Purchase

Books A Million - Property Ordered Has Not Been Received

I placed an order for a book in your Mayslanding, N.J. store about 2-3 weeks ago using a gift card from the store as method of payment. The person who helped me said I would receive the book in a week at the latest, if memory serve me right, his name is Donald/Ronald, however, the book has yet to arrive. The order #7684854938236
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Review
#1668591 Review #1668591 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$47
Preferred solution
Deliver product or service ordered

Contact Books A Million Customer Service

Mailing Address:
Booksamillion.com
402 Industrial Lane
Birmingham, Alabama 35211
United States
Phone:
(800) 201-3550
All Books A Million Contacts

Books A Million Products and Services Reviews

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Books A Million - UNBELIEVEABLE THAT A COMPANY WILL DO THIS

The usual magazine fraud. I was not in a hurry when I made a purchase at Books A Million......I just assumed I was dealing with a honest young man at BAM when he said I could get 2 mos of free magazines. Was I surprised when I saw my credit card charges that I did not authorize for magazines I did not order, I did get my refund but I will never shop there again. There was no I'm sorry when I called......they were still trying to get me to continue my subscriptions (which I didn't want) for 2 dollars, This company must be desperate to steal my people like this,
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Review
#1663563 Review #1663563 is a subjective opinion of poster.
Service
Books A Million Cashier
Cons
  • Fraud
Reason of review
fraud
Preferred solution
Let the company propose a solution