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Books A Million - They run a "free" magazine scam for which you eventually get charged around $25

1.0
Details
Had to cancel my credit cards and get new cards as they used my account without my authorization
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Review
#1639742 Review #1639742 is a subjective opinion of poster.
Service
Books A Million Customer Care
Reason of review
Poor customer service
1.0
Details

Update by user Jul 28

We arrived at a local BAM store in Fredericksburg, VA one afternoon simply because we were waiting to go across the way to see a movie. So, we stopped in to look at some books while waiting. I had never shopped at a BAM before and my son found a few things he really...

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Review
#1571090 Review #1571090 is a subjective opinion of poster.
Cons
  • Sketchy business practices
Reason of review
Not as described/ advertised
Preferred solution
Full cancellation of any subscriptions and NO charges on my bank card
Tags
  • Scam

Books A Million - Horrible Service

1.0
Details
I ordered a book from the website on 01/07/2019. I got a notice that it was shipped out on 01/08/2019 with expected delivery of 1/14/2019. Today is 01/24/2019 and I have not received my item. I chatted with customer service on 4 occasions and they all refuse to remedy the situation. They claim that at first its 8 business days before its considered lost. Then now they say 14 days. They also refuse to refund me my item UNTIL THEY RECEIVE IT BACK. How am I supposed to send something I never got back?!
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Review
#1456231 Review #1456231 is a subjective opinion of poster.
1.0
Details
I live in Birmingham, Alabama and visited the Brook Highland location December 2017. I was told by the cashier at the time of purchase and joining the club that I was entitled to 3 free magazines. She however DID NOT tell me that Time magazine would get my credit card...
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2 comments
Anonymous
#1709838

I am a victim of the Books a Million Magazine Scam. I was in the store in my area on January 7, 2019.

I made a purchase and when asked by the check out clerk about free magazines. I said NO. I never filled out anything or signed anything. I never authorized anyone to withdraw $57.83 every month for six months before I was aware of it.

You see, I never received any "free" magazines. Because I said NO! I didn't give it a second thought until I noticed the pattern on my monthly bank statements. All in the total of $346.98.

I'm not giving up.

I hate a thief. I want my money back.

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Review
#1454508 Review #1454508 is a subjective opinion of poster.

Books A Million in Decatur, Alabama - Canceling my membership

1.0
Details
I’m canceling my membership, I didn’t realize it was set for auto and I don’t want the 25.00 to be pulled from my account.
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Review
#1339470 Review #1339470 is a subjective opinion of poster.
Service
Books A Million Membership
1.3
Details
Employees sell the discount card, then void the sale so they have a future opportunity to meet their card quota. This happened 3 times. The first time I refused the card, store management was called in. He assured me that was the previous management. I purchased a...
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Review
#1321460 Review #1321460 is a subjective opinion of poster.
Service
Books A Million Membership
1.0
Details
I went to the sale in Opelika Alabama August 1 2018. Me and my daughter stood in line for 2and a half hours. And when we went in we was told that we could get as many books and kids books also for that price. When we got to the register they said corporate called and...
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1 comment
Anonymous
#1533513

it was always no kids books... should’ve read the coupon.

Review
#1319435 Review #1319435 is a subjective opinion of poster.
1.0
Details
I wish I had looked up company reviews before trying to purchase a book through them, but it was a time-sensitive purchase. I ordered a review book and a week later, I received the wrong book. I ordered a nursing certification book, and they sent me a English book. I...
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Review
#1296831 Review #1296831 is a subjective opinion of poster.
Service
Books A Million Customer Care

Books A Million in Grapevine, Texas - Deplorable on-line ordering service, and mishandling of my p

1.0
Details
I ordered a couple months ago thru these dirt bags, and was finally given a tracking number to find that my purchase had never even left their warehouse today. Hoping to see my money back very soon, or I'll be reporting them for fraud. Screw this company... Go anywhere else is my advice.
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Review
#1293675 Review #1293675 is a subjective opinion of poster.

Contact Books A Million Customer Service

Mailing Address:
Booksamillion.com
402 Industrial Lane
Birmingham, Alabama 35211
United States
Phone:
(800) 201-3550
All Books A Million Contacts

Books A Million Products and Services Reviews

Compare Books A Million to

Barnes And Noble
Barnes And Noble
340 reviews
1.6
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1.0
Details
I went into books a million in Mobile, AL in December. After checking out with my card, the cashier told me they were doing a survey about magazines, and all i had to do was pick which one I thought was the best. The survey entered me to get a gift card from books a...
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1 comment
Anonymous
#1468838

Next time you sign up for a magazine trial, actually read what you're signing. It's a free trial just like with Amazon or Spotify. If you don't call and cancel you'll be automatically charged.

Review
#1231712 Review #1231712 is a subjective opinion of poster.
Product
Books A Million Subscription
Reason of review
Problems with payment