Rating: 2 Stars Clear all filters (23 of 218 reviews match)
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2.0
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Update by user Nov 25, 2018

It was my mistake. It is only stated on the individual products.

I selected items but did not go into individual items as I knew what I wanted.

They were all digital products. The company should, however, CLEARLY indicate on their website they cannot cater to non-US...

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#1389106 Review #1389106 is a subjective opinion of poster.
Cons
  • Shipping - lack thereof - and customer service
  • Service
  • Poor shipping procecures
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Stop lying to the world and wasting people's time. How can you sell ebooks but can't sell them outside US. Why can you spam me EVERY SINGLE DAY but I am not allowed to even buy ebooks. YOU DO NOT POST EBOOKS. State on your website that non-US not welcome
2.1
Details
My 15 year old daughter went into the Jackson, Tn store to buy a cookie and a drink with my credit card. The cashier told my daughter (not asked her ) to pick three magazines. Doing as she was told and not understanding what was going on they signed her up for three...
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#1368380 Review #1368380 is a subjective opinion of poster.
1.5
Details
I went to my local store to see if they had a prayer book and was able to find none. They told me I could purchase one online and have it shipped to my home. I only had cash on me to pay with and they said that I could not use cash to make a purchase online and had me...
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#1367866 Review #1367866 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$22
Preferred solution
Let the company propose a solution

Books A Million in Birmingham, Alabama - $20 cheaper online

1.5
Details
Went in store to buy a deck that had a price listed as 26.21 online. It did not say it was online only price. Went to store and it was 39.99 and the two young adult employees would not honor the price that was stated online. It’s $24 online at Barnes n Noble. At least I can pay that price and pick up in store since they also have it in stock at my location. Keep it up BAM and you be non existent in no time. Like Toys-R-Us.
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#1358368 Review #1358368 is a subjective opinion of poster.

Books A Million - Terrible customer service

1.9
Details
Two lines formed on the penny per page day. one of which had twice as many cashiers making one line take hours while another was hand as long. Rather than recognize the inequality. The management did nothing to alleviate the wait time. The total disregard for the patrons has made me realize I'll never come back to this store.
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#1318956 Review #1318956 is a subjective opinion of poster.
2.0
Details
went into local books a million 2 nights ago close to closing to grab a quick birthday present and overheard a crazy store manager yelling and swearing to employees about customers Employees seemed embarressd and miserable who can blame them with such a loony boss....
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#1249235 Review #1249235 is a subjective opinion of poster.
Service
Books A Million Manager
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Store manager
1.9
Details
Books A Million - Inappropriate materials displayed at front entrance
Books A Million - Inappropriate materials displayed at front entrance
Books A Million - Inappropriate materials displayed at front entrance
In a day and age where consumers can shop online cheaper than in your store my latest experience has me resorting to that from now on. As I walked in the entrance in New Bern, NC store with my children, the very first stand had a display from top to bottom with titles...
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1 comment
Anonymous
#1468100

Her entire point is void. What year is this?

2018 so are you seriously going to content that the picture in your comment was "offensive"? That somehow a picture of a "glamour model" warped you precious children's minds? There is nothing adult or offensive about the above book image. Personally I have two small *** age boys.

And frankly (and please get ready I may use a big scary adult word) Sex and Sexuality simply has not registered yet. There body still lacks the necessary hormones to induce thoughts of sexual attraction and reproductions. Does Books-A-Million sells books on Puberty and Natural Child Development? Perhaps you should read a few.Those children see noting inappropriate with the above image, YOU however do.

Sorry it's your "dirty mind" that took offense...So how did you respond in front of the children?

Did you behave like an adult, and just "played it off" like a non issue thus bringing no negative attention to the book? Thus negating the building of a negative perception to "dirty sex things" for life?Or did you chose the less intelligent approach, and "flip the *** out" covering the poor children's eyes and making a scene like some type if "super conservative, god warrior zealot"?Your actions not your words dictate future development in your child...

Review
#1237431 Review #1237431 is a subjective opinion of poster.
Product
Books A Million Facility

Books A Million - Disappointed!!

2.1
Details
Ordered $70.00 book 2 months ago and I still don't have it. Main office was supposed to call me back, never did! Now I'm told they can't refund my money until book is in their hand. Well I don't have it!!! That's why I keep bothering you!! I'm done!!!! I hope Barns & Noble buys you out!!!
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#1213467 Review #1213467 is a subjective opinion of poster.
Service
Books A Million Shipping Service
Reason of review
Order processing issue

Books A Million in Hattiesburg, Mississippi - Disappointed

2.0
Details
I purchased a wedding planner about an hour ago only to take off the plastic to open it and realized the binder rings were screwed up. I then called the store and they will not let me do an even exchange. He said I would have to buy a whole new planner.
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#1164185 Review #1164185 is a subjective opinion of poster.
Service
Books A Million Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Contact Books A Million Customer Service

Mailing Address:
Booksamillion.com
402 Industrial Lane
Birmingham, Alabama 35211
United States
Phone:
(800) 201-3550
All Books A Million Contacts

Books A Million Products and Services Reviews

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Books A Million in Joplin, Missouri - Offended

2.4
Details
While paying for my purchase I sai “Merry Christmas” to the associate that completed my purchase & he gave my husband and myself a dirty look and ignored us. No thank you no have a nice day, nothing!
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#1154582 Review #1154582 is a subjective opinion of poster.