Rating: 3 Stars Clear all filters (18 of 218 reviews match)
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Books A Million - Ebook problems!!

3.0
Details
Bought an ebook from the site and have don't have it till date, first they advise to use Adobe,it doesn't work, then it's their own ereader, it doesn't work then finally it was to try bluereader, it still didn't work, got tired of sending mails, my advice save your money and stress
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Review
#1599702 Review #1599702 is a subjective opinion of poster.
Pros
  • Nice website
Cons
  • Ebook not received
Reason of review
No access to EBook
Loss
$87
Preferred solution
Deliver product or service ordered
Tags
  • Ebook Purchase

Books A Million in Sherman, Texas - I hate this company!

2.5
Details
I order a book from this company, they told me that I would receive it in 3 to 5 days. Two weeks later I went to the store. They told me that I had to call the customer service line. The customer service Representative made fun of my speech disability and called me stupid!
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Review
#1413520 Review #1413520 is a subjective opinion of poster.
Service
Books A Million Shipping Service
Cons
  • Your company treats handicapped customers with contempt
Reason of review
Poor customer service
Loss
$28
Preferred solution
I wANT AN APOLOGY!
Tags
  • Manament
2.8
Details
OK SO I WENT INTO BOOKS A MILLION AND IM NOT VERY HAPPY! They have little to NONE Jojo Siwa merch in their store. I purchased a Jojo Siwa pen there a week ago and it’s my favorite pen now. The only other merch they have is a doll...A DOLL...not a book, not another...
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Review
#1376570 Review #1376570 is a subjective opinion of poster.
2.6
Details
During my time being employed here I was treated like **** by most if not all the staff. Especially the old man named Chris who constantly for whatever reason, would always insult my physical appearance and make a joke about it. The "manager" Ill call her 'R' would...
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Review
#1356341 Review #1356341 is a subjective opinion of poster.
2.7
Details
Clerk pestered me into accepting 3 "free" magazine subscriptions with no commitment as part of their customer appreciation. I finally agreed to it in order to get out of there and found out later that they bill you if you don't call and cancel before the "free" period...
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Review
#1252329 Review #1252329 is a subjective opinion of poster.
Product
Books A Million Subscription
Cons
  • Pressure from the clerk to order magazine subscriptions
Reason of review
Poor customer service
3.0
Details
I am so upset with Books-A-Million.......I will never call them that name again...... now I call them "Crooks-a-million" .........My lovely granddaughter has a new business and they gave her an order for $42,000.00 worth of her products.......At the end of 80 days she...
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Review
#1240499 Review #1240499 is a subjective opinion of poster.
Reason of review
just upset,
2.6
Details
I recently went into BAM to purchase a couple of magazines for my husband and a cookbook. I get to the counter and the pink haired sloppy cashier informs me that I have spent enough money to qualify for free magazines. I've been on this Earth long enough to know that...
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Review
#1236011 Review #1236011 is a subjective opinion of poster.
Service
Books A Million Cashier
Reason of review
Poor customer service
3.1
Details
Personally I shop at BAM frequently, and have both signed up as well as cancelled magazine subscriptions. As a previous employee of multiple years I know first hand that majority of cashiers at 2 different locations are trained to explain that customer must cancel by...
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Review
#1178350 Review #1178350 is a subjective opinion of poster.
Service
Books A Million Cashier
Reason of review
Poor customer service

Books A Million - Need help with a order and said I need call. Not resolved.

2.7
Details
Stephaniedrinkard30@yahoo.com please help i need a change of order please
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Review
#1135374 Review #1135374 is a subjective opinion of poster.
Reason of review
Poor customer service

Contact Books A Million Customer Service

Mailing Address:
Booksamillion.com
402 Industrial Lane
Birmingham, Alabama 35211
United States
Phone:
(800) 201-3550
All Books A Million Contacts

Books A Million Products and Services Reviews

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Barnes And Noble
Barnes And Noble
340 reviews
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Books A Million - Horrible Purchase / Shipping / Customer Service Experience

3.0
Details
Purchased a gift card (on-line) on June 10, 2017. Gift card was mailed from Florence, AL to Oakland, TN. Could make the drive there in one day. We were going to give gift card to niece for her birthday on June 16th. No card that day. Spoke twice with rep on Chat and once with rep on phone. All times was told there was no way to track the card since it was sent USPS standard shipping and to expect the card in 8-10 business days. Really? From AL to TN? Not like we are shipping from AL to CA. Finally called Customer service (again) on June 24. Still no card. Told her the card had not arrived and at this point didn't want the card anymore. Please credit the amount back to credit card used. The rep was not sympathetic to the situation. Didn't try right what was wrong (perhaps offer to send another card via Priority Mail) and she had the personality of a doorknob. Will never do business with them again.
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Review
#1065487 Review #1065487 is a subjective opinion of poster.
Service
Usps Standard Delivery Service
Cons
  • Shipping - lack thereof - and customer service
Reason of review
Problem with delivery
Loss
$25
Preferred solution
Full refund