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2.7
Details
Clerk pestered me into accepting 3 "free" magazine subscriptions with no commitment as part of their customer appreciation. I finally agreed to it in order to get out of there and found out later that they bill you if you don't call and cancel before the "free" period...
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Review
#1252329 Review #1252329 is a subjective opinion of poster.
Product
Books A Million Subscription
Cons
  • Pressure from the clerk to order magazine subscriptions
Reason of review
Poor customer service

Books A Million - Murfreesboro Store

4.5
Details
Went in the store today and overhead a employee tell a customer he was fat. This is NOT alright!!!!
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Review
#1115188 Review #1115188 is a subjective opinion of poster.
Reason of review
Poor customer service

Books A Million - Subscription Review from Columbia, Tennessee

Associate explained trial subscription as free for 3 months and then you will receive an invoice that you can pay to continue.Wrong!! They charge the card you paid for your BAM order. I don't appreciate my bank card info being sent to a third party company that I didn't authorize. I went to BAM even though Amazon is cheaper. I wanted to support my local business. No more! Amazon will get all of my book business from now on!
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Review
#791590 Review #791590 is a subjective opinion of poster.
Product
Books A Million Subscription
Reason of review
Problems with payment
The cashier blantantly lied to us, leading us to lose money. We received several books a million gift cards for Christmas totalling $150. We kept careful track of what we were spending and stopped ourselves at about $135, accounting for tax as well. When we reached the...
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7 comments
Anonymous
#1103141

That's the way the teach them to sell the membership and they correct you if you try and say that's it's only 25 a year honestly

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Review
#575628 Review #575628 is a subjective opinion of poster.
Service
Books A Million Cashier
Reason of review
Problems with payment

Books A Million in Kingsport, Tennessee - Refused return on Christmas gift

My daughter received a dvd from Booksamillion from her Aunt. The day before Christmas(same day she received the gifts) we took them back along with a few others she had received that she didn't want. I told the cashier I didn't have a receipt for the dvd but did for the other things. She said no problem. Rang us up and then proceeded to make a big production when I asked for cash back instead of it going back on my mothers card. Hollared for a manager for a 304, cashier beside her said REALLY a 304?? Manager arrived and stated a 304?? I had to look back to see what happened. I don't know what a 304 is...as far as I am concerned I was tagged as a shoplifter, embarrased and humiliated in front of a line of customers for merely trying to make a return. The she shoved the unopened dvd back to me and said can't help you with this one. Gave me a dirty look and hollared Next! I will never shop there again. Have returned all gifts for my kids bought there and will rebuy elsewhere. Will never buy another thing there nor will my mother or sister after this.
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3 comments
Anonymous
#949642

There was no refund line...I walked straight in the door and over to the counter for refund processing. The man I talked to watched me walk in and was the one who looked at the cashier and said "Really a 304!?" He knows as do I that I didn't walk around the store and pick it up and there was no reason for me to be treated rudely since I was not rude to them.

I was treated rudely from the time the cashier started my refund until the end.

Since it was Christmas and most places will do returns without a receipt I didn't think anything of it. Even without a receipt I should NOT have been treated as rudely as I was in front of an entire store full of shoppers the day before Christmas.

She was NOT NICE and as I stated before if they had told me upfront they could not accept the dvd without a receipt it would not have been a problem. Instead I was told in a nice voice no problem by the man handed off to the grinch female cashier...who got on the phone and yelled for a 304 before even beginning the transaction which is what confused me then dealing with everything else and then shoving that one item back at me and saying NOPE!

Was I rude up until that point NO! Was I rude after that NO! Will I ever shop there again H...

NO!! I tell everyone how I was treated there....everyone.

Anonymous
#948728

No receipt and you requested cash back? For all they know, you could have been a shoplifter!

You could have picked that DVD up off the shelf and tried to scam them out of money. It happens all the time. No where I have ever worked or heard of, gives cash back for a return without a receipt. Most places will return it on the card it was originally purchased on, OR give you a store credit.

No wonder the manager gave you a dirty look, she probably thought you were a scammer.

Read the receipt or look up a store's return policy before returning anything. That should protect you from being seen as a thief.

Anonymous
#796197

I've worked at a booksamillion and not sure what a 304 is, but it may be a warning for rude customers. They have a strict return policy stated on their receipts, ALL of them. No one wants to do your return and lose their job because you lacked any proof o show where the item had been purchased.

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Review
#466552 Review #466552 is a subjective opinion of poster.
Service
Books A Million Cashier
Loss
$15
I was sitting in the floor in the children's section of Books-A-Million in Sevierville, TN this weekend when my daughter says "Gross...why are they licking their privates?" You can't imagine my horror when I realized she had found a Penthouse magazine on the...
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5 comments
Anonymous
#662080

Did...did you really just blame retail employees for what some perverted customer did? That deplorable.

Some sick individual take mags to the bathroom, "use" them, them leave them (mess and all) for US to clean up.

Now we have to go through all that and then get blamed? Re calibrate your judgement cannon; it's way off.

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Review
#154982 Review #154982 is a subjective opinion of poster.

Contact Books A Million Customer Service

Mailing Address:
Booksamillion.com
402 Industrial Lane
Birmingham, Alabama 35211
United States
Phone:
(800) 201-3550
All Books A Million Contacts

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