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Books A Million in Leesburg, Virginia - Letter of Commendation for Employee

5.0
Details
To Customer Service: The Leesburg, VA Books A Million location is far too small for the traffic and inventory. But you have one outstanding employee who should receive commendation and a bonus for her hard work. Left alone for a couple of weeks due to circumstances, she carried all the load herself with no help, and did beautifully. She has been with BAM for some time, needs to be promoted, is always courteous over the phone, and is always there for special orders for customers, as well as waiting on the regulars. I am a frequent customer, and never have had a bad experience with her. Her name is SANDY BUENO, ID # 130494. She is currently listed as an Associate. You are fortunate to have her, and should reward her. She came close to a breakdown putting in long hours in the store by herself (her associate was in the hospital, and no store would send her help), and though that was rectified by her recently when she hired two new people to cover, she never complained, and is always there to help the customers. You are blessed to have her. Try to keep her. Promote her, reward her, and let this communication find its way to her personnel file. My survey Entry Code (I've just taken the Survey) is 0573; my special order and my in-store purchase was made today -- 9/20/16. But I frequest the store and purchase books regularly. When I come in, Sandy is always there, covering, doing inventory, putting in new stock, ordering on line for customers, and waiting on the walk-in customers. She's always friendly and patient, quick and energetic to get what the customer needs. Do you know you have this "gem" working for you? Reward her. I may be contacted at on line: Marilyn Kirk mydogasher@gmail.com or by mail: P.O. Box 1171 Leesburg, VA 20177 Please acknowledge this communication so that I know you took this letter seriously. Thank you. Marilyn Kirk
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Review
#922247 Review #922247 is a subjective opinion of poster.
Service
Books A Million Customer Care
Pros
  • Great customer service
Reason of review
Good customer service

Books A Million Account Review

I receive no emails (even checked my junk), no postal mail, etc. from Books-A-Million to indicate I am set to be charged an autorenewal fee, yet there it is - drafted from my bank account. This is absurd and deceptive.
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Review
#732856 Review #732856 is a subjective opinion of poster.
Product
Books A Million Account
Reason of review
Pricing issue
IN DEC, 2011, I PURCHASED A BOOK AS A CHRISTMAS GIFT AT BOOKS A MILLION. I WAS OFFERED AT THAT TIME 3 FREE MAGAZINE SUBSCRIPTIONS WHICH I WAS TOLD WOULD LAST 3 MONTHS AND THEN I COULD CANCEL. I JUST CHECKED MY BANK ACCOUNT, TODAY, MAR. 5, 2012, AND ONE OF THE...
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72 comments
Anonymous
#1751875

Its 2 months not 3

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Review
#302303 Review #302303 is a subjective opinion of poster.
Product
Books A Million Account
I received an Audio CD book from a friend as a birthday gift a few days ago that had the Books-A-Million sticker on the back of the package. I returned to the local Books-A-Million store (Williamsburg, VA) which is where the item was purchased and was told, without a...
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5 comments
Anonymous
#545012

Without the reciept, its impossible to even process the transaction. Also, can't make an exchange with out the reciept, due to inventory.

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Review
#225787 Review #225787 is a subjective opinion of poster.

Contact Books A Million Customer Service

Mailing Address:
Booksamillion.com
402 Industrial Lane
Birmingham, Alabama 35211
United States
Phone:
(800) 201-3550
All Books A Million Contacts

Books A Million Products and Services Reviews

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